Lánluas

Australian professional services firm Lánluas turned to Elemental to secure appointments and build a sales pipeline for its core business of optimising TechnologyOne ERP deployments in the public sector in the UK and Ireland markets.

Summary
After intelligent desk research, persona development and a three months sales acceleration campaign, Elemental delivered appointments with 20% of the UK customer base and built a sales pipeline for another 17%. Now the firm is working with Elemental to grow its share of other global markets.

Qualified leads required for new market entry
Lánluas specialises in providing professional services to TechnologyOne users in government and the education sectors and works with 200 TechnologyOne customers across Australia and New Zealand. TechnologyOne is a successful Australian developer of a SaaS ERP solution used by local government and educational institutions. Its customers appreciate the core solution but need help extending the system and making the most of third-party products. Lánluas boasts an expert team proficient in the core TechnologyOne application, with a strong track record in delivering a suite of services that can unlock the potential of TechnologyOne implementations, improving efficiency, accelerating delivery and reducing costs. Lánluas recognised that there were TechnologyOne customers in the UK and believed it would have a strong proposition for the market. It wanted to enter the UK with qualified leads and a database of decision-makers to nurture within its sales pipeline.

Using the Predictable Pipeline to engage prospects

Lánluas believed that there were around 60 Technology One customers in the UK. The firm approached Elemental to deliver a sales acceleration programme over three months in early 2022 to identify and engage these customers and secure leads for the Lánluas UK-based Business Development Manager to follow up.

Elemental made it look easy.

Elemental agreed on a set of campaign objectives with LánLuas, including mapping out the key personas involved in the decision-making process and establishing their pain points. Lánluas also required Elemental to test its messaging and positioning with the target audience and gather intelligence on its use of TechnologyOne.

Elemental began the project by reviewing websites and social media to identify UK customers and see the issues they were experiencing with TechnologyOne. It used this intelligence and insight to create a contact database directly within the Salesforce CRM system used by Lánluas and to influence how it would approach the target audience.

The team then applied its Predictable Pipeline methodology, which  harnesses a blend of email and outbound phone activity to enable the broadest possible reach and speed of conversion. This methodology sees contacts progressively qualified, with the ultimate intention to close any call with an appointment with the right decision-maker.

Meetings Secured With A Fifth Of The Market;
More In The Pipeline​

Sales acceleration activity ran for five days each month for three months. The expertise of Elemental, together with the strength and positioning of the Lánluas offer, generated 12 appointments within those three months, representing 20% of the total UK customer base.

Results

The Lánluas UK sales pipeline is also very healthy. Elemental is nurturing another ten leads – representing 17% of the market – with solid potential to convert to appointments. As Elemental’s sales acceleration experts were building relationships with target customers, they were also actively testing out Lánluas messaging and gathering insight into market needs. Elemental shared this intelligence with Lánluas throughout the project, so the new market entrant had an excellent understanding of how to approach potential new customers. With Elemental’s support, Lánluas feels so confident about its entry into the UK market that it has appointed a full-time UK-based sales lead to convert these prospects into revenue.

What comes next?
Lánluas is so impressed with the Elemental service that it uses its expertise to generate leads in New Zealand.